1. About these terms
These Terms of Use govern the Kiwi Prescriber Portal at kiwiportal.ca, operated by Kiwi Pharmacy & Wellness (Kiwi, we, us). They apply when you select the agreement checkbox and continue. If you do not agree, do not enter the protected portal; contact us about another way to communicate.
The portal provides signed-in professional accounts and Kiwi staff with reference materials, administrative tools and browser-based prescription preparation. Some guided accounts open on professional self-attestation before Kiwi completes an independent eligibility check. Where enabled after that check, a prescriber can authorise direct fax transmission to Kiwi Pharmacy. It is not a patient chart or an emergency service. Do not use it for urgent clinical communications.
2. Eligibility and account security
Guided prescriber access may open after email confirmation and your professional self-attestation while Kiwi's independent eligibility check is pending. Access does not mean Kiwi has verified your credentials. You must have appropriate current professional credentials and authority for every use. Kiwi may request confirmation and restrict or suspend access if details cannot be confirmed. Direct portal fax requires Kiwi's internal check and the other sending safeguards. Clinic staff may use only the features authorized for their own role; assisting a prescriber does not transfer prescribing authority.
Provide accurate professional and clinic information and tell Kiwi about changes affecting your eligibility. Use your own account and take reasonable steps to protect your credentials and device. Do not share passwords, activation links, security codes or another person's signature. Report suspected misuse promptly.
Where available and enabled for your account, Google or Microsoft sign-in establishes identity only. It does not verify professional eligibility, approve an application or expand your permissions.
3. Reference materials and professional judgment
Reference materials support professional work. They are not an individual patient assessment, personalized medical advice or a substitute for independent professional judgment. The treating professional remains responsible for checking current evidence, product information, scope of practice and the patient's circumstances.
A catalogue entry, search result, template or rule-check result does not establish that a preparation is approved, available, lawful or appropriate in every situation. Do not treat draft or restricted content as released clinical guidance. If content appears incorrect or conflicting, stop relying on it and notify Kiwi without sending patient details.
Nothing in these terms removes Kiwi's own professional, privacy or legal responsibilities, or those of the treating prescriber or dispensing pharmacist. Portal access does not restrict a patient's choice of pharmacy.
4. Preparing, signing and sending forms
The preparation tool creates a PDF on your device. Before using it, the responsible prescriber must review all fields, calculations, directions, patient details and signatures, and confirm that the form and signing method meet the requirements of the intended workflow. A signature drawn in the browser is not a guarantee that a particular prescription meets applicable signing or controlled-substance requirements.
If Send to Kiwi Pharmacy is available, the named prescriber must review the PDF and explicitly authorise the transmission using their own account with recent authenticator verification. Otherwise, download the form and use your clinic's approved submission process. Keep the required clinical record in the appropriate system. A preparation reference is not proof of transmission; a confirmed fax status is not proof of Kroll ingestion, pharmacist review, acceptance or dispensing. If delivery is uncertain, check with Kiwi before submitting another copy.
Only the authorized signatory may apply their signature. Protect downloaded files and any signature saved in your browser. Use the removal control or clear site storage when appropriate, and do not save a signature on a shared or untrusted device.
5. Privacy and information boundaries
The Privacy Policy explains portal information handling. Accepting these terms does not authorize marketing or unrelated uses of personal information and does not waive privacy rights.
Enter patient-identifying information only in the designated prescription preparation fields. Do not put patient information, prescriptions or chart extracts into access requests, administrative notes, support email, campaign uploads or other server-submitted fields.
You and your clinic remain responsible for lawful handling of local files and devices. If sensitive information is entered in the wrong place, stop the affected activity and contact Kiwi without repeating that information.
5.1 Optional Kiwi Assistant
If you choose to use Kiwi Assistant, your pharmacy’s owners and admins can review new questions and answers to check answer quality, and ElevenLabs may process them outside Canada. Earlier private chats stay private; you can use Pharmacy team instead, and must keep patient details out of chat.
After accepting these terms, choosing to use Kiwi Assistant starts or continues a conversation available for owner and admin review to check answer quality and improve support. Other pharmacy staff and support or view-as sessions cannot access that review view. Accepting these terms does not open earlier private conversations to reviewers or copy them into a new conversation. Share with the team sends only the text you review and confirm to the Pharmacy team conversation, not your assistant history.
Kiwi Assistant is for general Kiwi and portal questions. Its answers can be incorrect; it is not a clinical advice or emergency service. Using it sends your message and a limited amount of conversation history to ElevenLabs and its model providers. Their processing and retention are described in the Privacy Policy. Do not include patient identifiers, prescriptions or clinical records. You may leave Kiwi Assistant unused and contact Pharmacy team or use your usual pharmacy communication route instead.
6. Permitted use and ownership
You may use the features and materials made available to your role for legitimate professional work, including using supplied forms in your authorized workflow and downloading material where permitted. Follow any notice attached to the material.
Kiwi and the relevant authors or licensors retain rights in the software, branding and reference content. Do not resell or publicly redistribute restricted materials, remove attribution or present altered material as Kiwi-approved. You retain rights in your own lawful content; Kiwi may process it as needed to provide and protect the service and as described in the Privacy Policy.
Do not bypass access controls, impersonate someone, falsify credentials or records, introduce malicious code, access another user's information without authority, or use automation that compromises security, availability or content restrictions. Nothing here limits a use permitted by applicable law.
7. Availability, providers and fees
Features and content may change. Maintenance, outages or security response can interrupt access. Do not rely on the portal as your only copy of a required clinical record or as the sole means of urgent communication. Kiwi will give notice of material planned interruptions where reasonably practicable.
External services may have their own terms and privacy practices. A link is not by itself an endorsement, and use of providers does not remove Kiwi's own obligations.
These terms do not authorize a charge, subscription or recurring payment. Any future paid service requires separately disclosed pricing and payment terms accepted before a charge. Access is not conditional on prescribing or referral volume.
8. Suspension, closure and changes
Kiwi may restrict access where reasonably necessary for security, loss of eligibility, misuse or legal obligations. Immediate action may be needed to protect people or information. Where appropriate and lawful, Kiwi will explain the reason and provide a way to request review.
You can request account closure through the contact below. Closure ends access but does not immediately erase every record or downloaded file. The Privacy Policy describes retention and the limits on deletion.
Revised terms will identify a new version and be presented for acceptance before further protected portal use under that version. They do not create retroactive consent or permission for unrelated information uses. You can read the public policies, sign out or access account-security controls without accepting a new version.
9. Responsibilities and disputes
Kiwi does not promise uninterrupted service, error-free or always-current reference material, or a particular clinical, operational or financial result. This does not remove duties imposed on Kiwi by law or professional standards.
Nothing in these terms excludes liability that cannot lawfully be excluded, waives statutory rights or prevents a complaint to a professional college, privacy regulator or other competent authority.
Subject to any mandatory law that applies, these terms are governed by British Columbia law and applicable federal Canadian law. Raise concerns with Kiwi first where practical; this does not prevent urgent relief or the exercise of legal rights. If a provision cannot be enforced, the remaining provisions continue to the extent permitted by law.
10. Contact
For portal access, these terms or account closure, contact Kiwi Pharmacy & Wellness at info@kiwihealth.ca. For privacy matters, address your message to Jayden, Privacy Lead, Kiwi Pharmacy & Wellness, at the same address. Do not include patient details, prescriptions, passwords or authentication codes.